Delivery Policy

DELIVERY Areas

The PRICE of the PRODUCTS on the WEBSITE are valid only in Italy and EU, for other Countries, VAT, Customs and delivery has to be calculated and has to be paid by the CUSTOMER.

The PRODUCTS are sent to the address or to the delivery adresses that the CUSTOMER has indicated during the order process.

Shipping terms

The terms for preparing an order and for issuing the invoice before shipping the PRODUCTS in stock are indicated in the WEBSITE. These terms do not include weekends and holidays.

The CUSTOMER will automatically receive an e-mail message when the PRODUCTS are shipped, provided that the e-mail address indicated on the registration form is correct.

Terms and DELIVERY Cost

During the order process, the SELLER indicates the CUSTOMER the terms and shipping possible solutions for the PRODUCTS purchased.

Shipping costs are calculated based on the delivery method. The amount of these costs will be borne by the CUSTOMER in addition to the price the PRODUCTS purchased.

The details of the terms and delivery costs are shown on the WEBSITE.

In the absense of indication or agreement on the delivery date, the SELLER shall deliver the PRODUCT without undue delay and in any case within thirty (30) days after the conclusion of the contract. (Article 61 of the Italian Consumer Code).

DELIVERY methods

The package will be delivered to the CUSTOMER upon signature and presentation of an identity document.

In his absence, the CUSTOMER will be left a notice to allow him to request the parcel at the delivery office or arrange another delivery.

DELIVERY problems

The CUSTOMER is informed of the delivery date set when he chooses the carrier, at the end of the online ordering process, before confirming the order.

We inform that deliveries will be made no later than thirty (30) days. Otherwise, the CUSTOMER must inform the SELLER to deliver within a reasonable time and in case of non-delivery within the period he will be able to withdraw form the contract.
The SELLER will refund the CUSTOMER, without undue delay after receiving the notice of withdrawal, the total amount paid for the PRODUCTS, including taxes and shipping costs, using the same payment method (but not in Cryptocurrencies) used by the CUSTOMER for the purchase of the PRODUCTS.

The SELLER is responsible until the DELIVERY of the PRODUCT to the CUSTOMER. Please note that the CUSTOMER has a period of three (3) days to notify the carrier of the breakdowns or partial losses claimed at the time of delivery.